Every meeting.
Measured automatically.
Define your questions once. Harmony runs them on every call and turns the answers into a dashboard your whole team can act on. Not a sample. Not a hunch. Every conversation, measured.
Insights for every team.
Ask a question once. Harmony answers it on every call.
KPI widgets, not walls of text
Each Insight Definition produces one scannable widget: a score, a yes or no, a bar chart. Stack them into dashboards. Sort by team, rep, or time.
Define once, run on every call
Write your question in plain language, or start from a template. Harmony evaluates every conversation on its own. Nobody tags calls or fills out forms.
Twelve types built in
From engagement scores to competitor detection, Harmony surfaces patterns you would never find by hand. You set the weights and thresholds.
From one call to the whole organization.
Aggregate across hundreds of calls
Insights roll up into project-level reports. Averages, trends, and distributions across your whole team, not just one conversation.
Trigger automations on the outcome
When a yes or no resolves to yes, or a score crosses a threshold, fire a webhook, update the CRM, or move a deal stage. Automatically.
Every answer links to the transcript
Click any result and jump to the exact moment that produced it. No black box. Full audit trail.
score > 8 → update dealSet up in minutes. Results on every call.
Set it up once. After that, every call is measured on its own. No tagging, no forms, no manual review.
Create an Insight Definition
Pick a type, write your question in plain language, and set weights if you need them. "Did the rep handle the pricing objection?"
Add it to a project
Apply it to any project. Every conversation there gets evaluated automatically. Add or remove insights as priorities change.
Read the results
Every call is scored against your definitions. Results roll into dashboards and sync to your CRM downstream.
Twelve ways to read a conversation.
Start from a template or write your own in plain language. Every type runs on every call, automatically.
Meeting Summary
The full picture in a few sentences. What was discussed, what was decided, what happens next.
Engagement Score
How engaged the other side was, on a 1 to 10 scale. Catch disengagement before it becomes churn.
SPIN Distribution
Situation, Problem, Implication, Need-payoff. See how your reps structure discovery.
Checklist / Scorecard
Did the rep read the disclaimer? Follow the opening script? Checked automatically, every call.
Yes / No Question
Ask anything with a yes or no answer. "Did the customer mention a competitor?" "Was a follow-up booked?"
Open Question
Ask anything open-ended. "What was the customer's main concern?" Get an answer sourced from what was said.
Competitor Detection
Which competitors came up, and in what context. Know when you're being compared, and to whom.
Discount Tracking
When discounts get offered, and what triggered them. Spot the pattern before it becomes a margin problem.
Talk Ratio
Who spoke, and for how long. See whether reps are listening or lecturing.
Sentiment Flow
How sentiment moved across the call. Find the moment it turned, for better or worse.
Deal Stage
Where the conversation sits in your pipeline. Harmony maps calls to stages on its own.
Feedback Tips
Specific, actionable suggestions tied to real moments in the call. Coaching, grounded in what happened.