Every meeting.
Measured automatically.
Define the questions once. Harmony runs them on every call — and turns the answers into a KPI dashboard your whole team can act on.
Insights for every team
Strong buyer participation
Engagement Score
Call Scorecard
Markers show ideal distribution
SPIN Distribution
Discussed product requirements and timeline. Customer expressed interest in enterprise tier with custom integrations.
AI Summary
Keywords found
Keywords detected
Did the prospect mention budget approval?
Key Question
"What are the main objections?"
Pricing vs current solution, and implementation timeline concerns.
Custom Question
Competitors Mentioned
Deal stage
Static preview — actual data comes from your real conversations
* auto-generated from every call
How Insights work
KPI widgets, not walls of text
Each Insight Definition produces a single, scannable widget — a score, a yes/no, a bar chart. Stack them into dashboards. Sort them by team, rep, or time period.
Define once, run on every call
Write your question in plain language or choose a template. Harmony evaluates every conversation automatically — no one has to tag calls or fill out forms.
Twelve insight types out of the box
From engagement scores to competitor detection, Harmony surfaces patterns you'd never find manually — and lets you configure the weights and thresholds yourself.
From one user to the whole organization
Aggregate across hundreds of calls
Insights roll up into project-level reports. See averages, trends and distributions across your whole team — not just a single conversation.
Trigger automations on insight outcomes
When a yes/no question resolves to "yes", or a score crosses a threshold, fire a webhook, update your CRM, or move a deal stage automatically.
Every answer links back to the transcript
Click any insight result and jump straight to the moment in the conversation that produced it. No black box — full auditability.
* insights aggregate across your whole team
Set up in minutes. Results on every call.
Create an Insight Definition
Pick an insight type, write your question in plain language — "Did the rep handle the pricing objection?" or "What was the customer's sentiment?" — and set weights if needed.
Add it to a project
Apply your Insight Definition to any project. Every conversation in that project is evaluated automatically. Add and remove insights as your priorities change.
Read the results
Every call gets scored and measured against your definitions. Results roll up into project-level dashboards — and sync to your CRM downstream.
Twelve ways to analyse a conversation
Meeting Summary
The full picture in a few sentences. What was discussed, what was decided, what happens next.
Engagement Score
How engaged was the other side of the call, on a scale of 1–10. Spot disengagement before it becomes churn.
SPIN Distribution
Situation, Problem, Implication, Need-payoff. Measure how your reps structure discovery calls.
Checklist / Scorecard
Did the rep say the required disclaimer? Did they follow the opening script? Checked automatically on every call.
Yes / No Question
Ask any yes/no question. "Did the customer mention a competitor?" "Was a follow-up scheduled?"
Open Question
Ask any open-ended question. "What was the customer's main concern?" Get a text answer sourced from what was actually said.
Competitor Detection
Which competitors were mentioned — and in what context. Know when you're being compared and to whom.
Discount Tracking
Track when discounts are offered and what triggers them. Spot patterns before they become margin problems.
Talk Ratio
Speaking time split between participants. See whether reps are listening or lecturing.
Sentiment Flow
How sentiment shifted over the course of the call. Spot the moment things went south — or turned around.
Deal Stage
Where does this conversation sit in your pipeline? Harmony maps calls to deal stages automatically.
Feedback Tips
AI-generated suggestions based on what happened. Specific, actionable, tied to moments in the call.
Not opinions. Not gut feel. Real answers, from real conversations.
Start measuring what matters
Define your first insight. See results on your next call.