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Empower Your Customer Success Team
Harmony surfaces the signals your CSMs need to act before problems escalate, expand accounts proactively, and build relationships that last.
Early Churn Detection
Flag at-risk accounts automatically by tracking sentiment shifts, disengagement patterns, and unresolved friction across every customer interaction.
AI-Powered Account Intelligence
Extract outcomes, action items, and health signals from every QBR, onboarding call, and check-in — no manual note-taking required.
Expansion Opportunity Signals
Identify upsell and cross-sell moments as they arise in conversation — so your CSMs can act while intent is high.
Benefits
Know every account like your best CSM does
Score account health from real conversations
Every call, every check-in, every support thread — analyzed and rolled into a health signal grounded in what customers actually said. Not a formula someone built in a spreadsheet six months ago.
Surface churn risk the day it appears
Harmony detects sentiment shifts, unresolved complaints, and disengagement patterns across 100% of conversations. Your team sees the warning before the customer sends the cancellation email.
Prepare QBRs in minutes, not days
Companion pulls the full conversation history — wins, risks, open items, and unresolved commitments — and drafts a QBR brief automatically. CSMs walk in with complete context instead of spending Friday afternoon assembling slides.
Turn every check-in into a scored interaction
Scorecards evaluate each customer call against your criteria. Did the CSM address open issues? Confirm next steps? Surface expansion? Feedback links to the exact moment — no ambiguity, no guessing.
Catch expansion signals hiding in conversation
Customers mention new teams, additional use cases, and growth plans in passing. Harmony captures those moments and routes them to the right CSM — so your team acts while intent is still warm.
Keep every handoff seamless
When accounts change owners, the new CSM inherits every conversation, every commitment, every nuance. Full context transfers in seconds. The customer never has to repeat themselves.
Works with your favorite tools
Connect Harmony with the apps your team already uses every day.
