Know who's excelling.
Know why.
Define your criteria. Assign the weights. Harmony scores every call against them, and links every score back to the moment that produced it. Managers coach from evidence, not memory. Reps improve from clarity.
From conversation to score in three steps.
Set the criteria once. After that, every call scores itself against them. No listening back, no clipboards.
Define what good looks like
Build a scorecard from your insights: talk ratio, objection handling, checklist completion, yes/no criteria. Each one gets a weight, so the behaviors that matter most drive the score.
Harmony scores every call
After every meeting, Harmony runs your scorecard against the call and calculates a score, with a full per-criterion breakdown. You always know exactly why a rep scored the way they did.
Review, improve, repeat
Managers see period summaries, team leaderboards, and per-call breakdowns. Approve scores, add notes, track trends over time. The gap between what you observed and what you coach, closed.
See what a scorecard looks like.
Every call gets a per-criterion breakdown with weights and a total. Green means met, and every row links back to the exact moment in the recording.
From criteria to feedback in minutes.
Everything from writing a scorecard to coaching a rep, in one place.
Configurable scorecards
Build scorecards for different teams, roles, and use cases. The weights and criteria are yours to set. No one-size-fits-all template.
Automatic scoring
No manual entry. Every meeting is scored the moment the call ends. Your numbers stay current without anyone lifting a finger.
Period summaries
Weekly, monthly, or quarterly roll-ups, with averages, medians, and trends. A clear picture at whatever cadence you run on.
Manager review
Approve or reject scores, with notes. A full audit trail keeps every feedback conversation grounded in what was said.
Not a manager's memory of the call. Every score is grounded in what was actually said, and links back to the exact moment that earned it.
Every call scored.
Every score explained.
See how Harmony turns every conversation into performance data
your managers can actually act on.