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Every account, grounded in what customers say.
Move through the account the way Harmony sees it, from health signal to save-play.
Health scored from every call, check-in, and thread. Grounded in what customers said, not a spreadsheet formula.
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Six ways Harmony turns customer conversations into retention you can act on.
Score account health from real conversations
Every call, check-in, and support thread, analyzed and rolled into a health signal grounded in what customers actually said. Not a formula someone built in a spreadsheet six months ago.
Surface churn risk the day it appears
Harmony detects sentiment shifts, unresolved complaints, and disengagement across every conversation. Your team sees the warning before the customer sends the cancellation email.
Prepare QBRs in minutes, not days
Companion pulls the full history, wins, risks, open items, unresolved commitments, and drafts the brief. CSMs walk in with complete context instead of assembling slides on Friday.
Turn every check-in into a scored interaction
Scorecards evaluate each customer call against your criteria. Did the CSM address open issues, confirm next steps, surface expansion? Feedback links to the exact moment.
Catch expansion signals hiding in conversation
Customers mention new teams, use cases, and growth plans in passing. Harmony captures those moments and routes them to the right CSM while intent is still warm.
Keep every account handoff seamless
When accounts change owners, the new CSM inherits every conversation, commitment, and nuance. Full context transfers in seconds. The customer never repeats themselves.